Sample Competency Based Interview

Sample Competency Based Interview

Some Example Competency Questions

Communication:

  1. Tell me about a time when you varied your communication style to suit your audience
  2. Describe a situation in which you encouraged others to share ideas or views
  3. Give me an example of when you were required to explain something difficult or complex to a customer or work colleague
  4. Describe a time when you needed to deal with a difficult or angry customer
  5. Describe a time when you were faced with objections from a customer or colleague
  6. When was the last time you needed to negotiate for something?

Customer Service

  1. Tell me about a time when you delivered excellent customer service
  2. Describe a time when you had to deal with a customer complaint
  3. Tell me about a time when a customer put unreasonable demands
  4. Tell me about a time when you have re-organised your team to focus on service excellence

Leadership

  1. Tell me about a time when you developed a vision or strategy and communicated this to a team.
  2. Describe a time when you had to drive a team through change
  3. Describe a situation where you faced resistance from your team to the direction you were taking
  4. Tell me about a time when you had to deal quickly and appropriately with poor performance
  5. Describe a time when you had to work with another leader to ensure resources were optimised across different parts of the business

Development of Self and Others

  1. Talk me through your current development plan
  2. Walk me through one of your team member's development plans
  3. Describe your coaching style and give a recent example of how you used coaching to positive effect
  4. Share with me a time when you shared your knowledge with someone less experienced than you
  5. Describe how you measure your teams' performance
  6. Describe a situation when you had an under-performing employee 

Planning and Organising:

  1. Have you ever had to readjust a timetable due to unforeseen circumstances?
  2. What were your work objectives last year? Were they achieved?
  3. Can you give an example of how your department arrives at operational plans to adjust to new situations?
  4. How did you plan your time at work over the past week?